Refund policy

 

At Supplies Warehouse, we are committed to ensuring your satisfaction with every purchase. Our refund policy is designed to provide you with peace of mind while ensuring transparency and fairness. Please review the following information to understand our refund process.

 

1. Returns and Refunds:

We accept returns within 30 days of the purchase date.

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

Returns are subject to inspection, and we reserve the right to refuse a refund if the item shows signs of wear or damage.

 

2. Initiating a Return:

To initiate a return, please contact our customer service team at sales@rchull.com within 30 days of receiving your order.

Provide your order number and a brief explanation of the reason for the return.

 

3. Return Shipping:

Customers are responsible for the cost of return shipping unless the item received is defective or damaged.

We recommend using a trackable shipping method to ensure the safe return of the item.

 

4. Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Please allow a reasonable processing time for the refund to reflect on your account.

 

5. Defective or Damaged Items:

If you receive a defective or damaged item, please contact us immediately. We will arrange for the return of the item at our expense and provide you with a replacement or a refund.

 

6. Non-Refundable Items:

Certain items, such as gift cards, are non-refundable.

 

7. Contact Us:

If you have any questions about our refund policy, please contact our customer service team at sales@rchull.com

At Supplies Warehouse, we value your satisfaction, and our goal is to make the refund process as smooth as possible.